Guide Assist
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Disclaimer & Safety Notice

Last updated: 16 May 2026

1. General Information Only

Soft launch notice: Guide Assist is currently in a soft-launch testing phase. Features, processes, and documents may be updated as the platform develops.

Guide Assist (ABN 70426075664) operates an independent digital discovery and connection platform that provides general informational tools, digital search functionality, communication tools, and optional AI-assisted informational features to help users explore and contact independent third-party service providers.

Information on this website and produced through optional AI-assisted features is for general informational and educational purposes only and may be incomplete, outdated, or incorrect.

2. What Guide Assist Is Not

Guide Assist does not provide disability services, healthcare services, clinical services, therapeutic services, legal advice, financial advice, crisis support, support coordination, case management, brokerage, placement services, intermediary decision-making, or professional advisory services.

3. Not an Official NDIS or Government Service

Guide Assist is an independent platform and is not part of, endorsed by, or officially affiliated with the National Disability Insurance Agency (NDIA), the NDIS, or any government department.

For official information, decisions, and policies, you should always refer directly to the NDIA or authorised government sources.

4. Not Professional Advice

The information provided by this website and its optional AI-assisted features is not:

You should not rely on this website as a replacement for advice from qualified professionals where that advice is needed.

5. AI-Generated Content

AI-generated content is automated informational content only and may be incomplete, inaccurate, outdated, inappropriate, or unsuitable. AI features cannot fully understand your circumstances and must not be relied upon as personal or professional advice.

Automated Translation, Multilingual Content & AI Output

Guide Assist may display automated translations of chatbot responses, user interface text, legal notices, and other platform content, and may use automated systems (including AI-generated responses) to support multilingual accessibility and convenience. These features are provided for accessibility and convenience only. They are not a substitute for professional advice, official NDIS or NDIA communications, or your own independent judgement.

Translated or multilingual content may contain inaccuracies, omissions, contextual differences, simplifications, delays, or altered meaning. The same concept may be expressed differently between languages, and translated wording may not carry the same legal, technical, or practical effect as the original.

Where any difference arises in wording, interpretation, or effect between a translated version and another version (including content shown in another language), the English-language version is the primary reference version to the extent permitted by law, unless an official government publication in another language is expressly identified as authoritative for that specific matter.

You must independently verify any information that is important to your circumstances. For authoritative NDIS scheme information, decisions, policies, forms, and updates, you should check official NDIA and NDIS sources (including ndis.gov.au and other official channels) and obtain advice from qualified professionals where appropriate.

Guide Assist does not guarantee the accuracy, completeness, currency, legal equivalence, cultural appropriateness, or suitability of any translated, multilingual, or AI-generated content. Guide Assist is an independent platform and is not the NDIA, NDIS, or a government service.

This is especially important for provider-related and compliance-sensitive topics. Without limiting the above, you must not rely on translated or AI-generated content alone when assessing matters such as:

To the maximum extent permitted by law, Guide Assist is not liable for any action, decision, misunderstanding, loss, damage, cost, dispute, regulatory issue, or compliance issue arising from reliance on, or use of, translated content, multilingual features, or AI-generated output—including where a user or provider acts (or fails to act) based on translated chatbot responses or translated interface or legal text.

Nothing in this section limits any rights you have under the Australian Consumer Law or other laws that cannot be excluded.

6. Independent Providers; No Endorsement

Providers listed, displayed, or discoverable through Guide Assist are independent third parties and are not employees, agents, contractors, affiliates, partners, representatives, or managed service providers of Guide Assist unless expressly stated otherwise in a separate written agreement.

Guide Assist does not assess, recommend, endorse, supervise, manage, guarantee, verify suitability, or determine whether any provider is appropriate, safe, qualified, available, compliant with NDIS or other applicable laws in any overall regulatory sense attributable to Guide Assist, or fit for a user’s circumstances.

At or around listing time, Guide Assist may conduct limited administrative checks that compare provider-submitted business information and NDIS registration-related claims against publicly published sources — including comparing claimed registration-related information against the public NDIS Commission provider register. Such checks snapshot publicly available listing-time information only. They do not certify providers; do not constitute endorsement, suitability assessment, quality or safety assurance, holistic regulatory audits, or ongoing monitoring after listing; do not guarantee that registrations or other particulars remain accurate or current afterward; are not substitutes for verifying details with authorities; and do not waive your responsibility to undertake your own enquiries.

You are solely responsible for independently evaluating, selecting, contacting, and engaging providers.

7. Search Results and Ordering

Any sorting, filtering, grouping, or ordering of results is provided for informational convenience only and does not constitute endorsement, recommendation, quality assessment, or suitability determination.

8. No Guarantee of Outcomes

We cannot guarantee eligibility for the NDIS, funding levels, approval outcomes, plan review outcomes, appeal outcomes, or results from working with any third-party provider.

NDIS decisions are made by the NDIA and relevant authorities, not by Guide Assist.

9. Your Responsibility

By using this website, you agree that you are responsible for:

10. Emergency and Crisis Situations

Guide Assist is not an emergency or crisis service.

If you or someone else is in immediate danger, at risk of harm, or needs urgent help, please contact:

11. Limitation of Liability

To the maximum extent permitted by law, Guide Assist is not liable for any loss, damage, cost, or consequence arising from use of, or reliance on, information from this website or optional AI-assisted features, interactions with providers, errors or interruptions, or unauthorised access where permitted by law.

Nothing in this Disclaimer limits any rights you have under the Australian Consumer Law or other laws that cannot be excluded.

12. No Personalised Professional Assessment

Guide Assist does not provide personalised professional assessments. If you need tailored advice about health, disability supports, legal rights, or finances, you should consult appropriate qualified professionals and official sources.

13. No Professional Relationship

Nothing on this website creates a professional, clinical, advisory, or fiduciary relationship between you and Guide Assist.

14. Changes to This Disclaimer

This Disclaimer and Safety Notice may be updated from time to time. The “Last updated” date reflects the most recent version.

15. Contact Us

If you have questions or concerns about this Disclaimer and Safety Notice, please contact:

Guide Assist
ABN 70426075664
Email: support@guideassist.com.au
Website: guideassist.com.au

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