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Connecting with Support Services

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Quick guide
Quick Guide
GUIDE ASSIST
Connecting with Support Services
To exit or close, tap the close (×) button displayed at the top right.
Participant
Tap the Participant button.
Provider
Tap the Provider button.
Request Support
Request Support — Appears in Participant mode in the Help section. Use it when a participant, family member, carer, or supporter needs extra help or wants to submit a support enquiry to Guide Assist.
List my Services
List my Services — Appears in Provider mode in the Help section. Use it when a provider wants to submit business or service information to be considered for the Guide Assist Provider Directory.
Change
Change — Appears beside the current role selection, such as Selection: Participant or Selection: Provider. Use it to switch between Participant and Provider without refreshing the page.
General Queries — Type a general question, then tap Send.
Mic — Speak your question and it should send automatically depending on your browser/device. If not, tap Send. Works best in English.

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