Contact

Last updated: 16 May 2026

We’re here to support you. Guide Assist is in a soft-launch, early-stage period and is focused on general informational tools and platform assistance. If you have questions about Guide Assist, need help using the website or chatbots, or would like to provide feedback, you can reach us using the contact details below.

Send an enquiry

Use the form below to contact Guide Assist. We will respond as soon as possible.

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1. General Enquiries

For platform questions, suggestions, or feedback:

Email: support@guideassist.com.au
Response time: within 2–5 business days

2. Accessibility & Support Needs

If you require support due to disability, language needs, screen reader use, low-vision accessibility, or other communication requirements, please let us know and we will do our best to assist respectfully and appropriately.

3. NDIS-Specific Help

We provide general informational content through our AI chatbots, but we are not able to give personalised advice about:

your NDIS plan or funding level
eligibility decisions
medical or clinical needs
legal, financial, or crisis matters

For personalised NDIS support, please contact the NDIA, your Local Area Coordinator, Support Coordinator, or relevant professionals.

4. Emergency or Crisis Support

Guide Assist is not an emergency, crisis, or rapid-response service.

If you or someone else is at risk of harm, or needs urgent help, please contact:

Emergency services: call 000
Lifeline: 13 11 14
Beyond Blue: 1300 22 4636
Kids Helpline: 1800 55 1800
or your local mental health or crisis support service

5. Future Provider Enquiries

If you are an NDIS service provider interested in using Guide Assist on your website or business platform, please contact us via email to register interest.

6. Contact Information

Guide Assist

Email: support@guideassist.com.au
Website: guideassist.com.au

Email is currently our main way to reach us during the soft-launch phase. A dedicated Guide Assist business contact number is planned to be added later once business contact arrangements are finalised.

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